Eatplan8 Refund Policy

1. Refunds and Cancellations

a. Order Cancellation: Orders canceled before preparation begins are eligible for a full refund. To cancel an order, please contact us immediately after placing your order.

b. Order Cancellation After Preparation: If you cancel an order after preparation has begun but before delivery or pickup, refunds will be at the discretion of Eatplan8. Partial refunds may be considered based on the progress of the order.

c. Unavailability of Items: If any item you ordered is unavailable, we will notify you promptly and offer a replacement or refund for the unavailable item.

2. Unsatisfactory Quality or Missing Items

a. Quality Issues: If you receive an order with unsatisfactory quality (e.g., spoiled, incorrect items), please contact us within 24 hours of receiving your order. Provide details and, if possible, photographic evidence of the issue. We will offer a refund or replacement based on the assessment of the situation.

b. Missing Items: In the event of missing items from your order, contact us within 24 hours. We will either refund the cost of the missing items or arrange for a prompt delivery of the missing items.

3. Processing Refunds

a. Refund Method: Refunds will be processed using the original payment method. If you paid online via credit/debit card, the refund will be credited back to the same card. For cash payments, refunds will be issued in cash or through an alternative method agreed upon during the refund process.

b. Refund Timeline: Refunds are typically processed within 7-10 business days. For online payments, the time it takes for the refund to appear in your account may vary based on your bank’s policies.

4. Non-Refundable Situations

a. Change of Mind: Refunds are not provided for orders where the customer changes their mind after the order has been prepared or delivered.

b. Incorrect Information: Refunds will not be issued if the delivery address provided by the customer is incorrect or if there is no one available to receive the order at the time of delivery.

6. Additional Terms

a. Changes to Refund Policy: Eatplan8 reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the new policy.

b. Payment Methods: We accept both online payments (credit/debit cards, UPI, etc.) and cash payments for orders.

c. Customer Feedback: Your feedback is valuable to us. If you have any suggestions or comments about our services, please reach out to us through our contact details provided above.