PRIVACY POLICY
Last updated March 31, 2024
This privacy notice for
RAMAGAYATRI FOODS PRIVATE LIMITED
('we',
'us', or 'our'), describes how and why we might collect, store, use, and/or share
('process') your information when you use our services ('Services'), such as
when you:
-
Download and use our mobile
application (Eatplan8), our Facebook
application (Eatplan8),
or any other application of ours that links to this
privacy notice
-
Engage with us in other related ways, including any sales,
marketing, or events
Questions or concerns? Reading this privacy
notice will help you understand your privacy rights and choices. If
you do not agree with our policies and practices, please do not use
our Services. If you still have any
questions or concerns, please contact us at
info@eatplan8.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you
can find out more details about any of these topics by clicking the
link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you
visit, use, or navigate our Services, we may process personal
information depending on how you interact with us and the Services, the
choices you make, and the products and features you use. Learn more
about personal information you disclose to us.
Do we process any sensitive personal information?
We may process sensitive personal
information when necessary with your consent or as otherwise permitted
by applicable law. Learn more about sensitive information we process.
Do we receive any information from third parties?
We do not receive any information
from third parties.
How do we process your information? We process your
information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with
your consent. We process your information only when we have a valid
legal reason to do so. Learn more about how we process your information.
How do we keep your information safe? We have
organisational
and technical processes and procedures in place to protect your personal
information. However, no electronic transmission over the internet or
information storage technology can be guaranteed to be 100% secure, so
we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorised
third parties will not be able to defeat our security and improperly
collect, access, steal, or modify your information. Learn more
about how we keep your information safe.
What are your rights? Depending on where you are
located geographically, the applicable privacy law may mean you have
certain rights regarding your personal information. Learn more
about your privacy rights.
How do you exercise your rights? The easiest way to
exercise your rights is by
submitting a data subject access request, or by contacting us. We will
consider and act upon any request in accordance with applicable data
protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when
you
register on the Services, express an interest in obtaining information about us or our products
and Services, when you participate in activities on the Services, or
otherwise when you contact us.
Personal Information Provided by You. The personal
information that we collect depends on the context of your interactions
with us and the Services, the choices you make, and the products and
features you use. The personal information we collect may include the
following:
-
contact or authentication data
-
debit/credit card numbers
Sensitive Information.
When necessary, with your consent or as
otherwise permitted by applicable law, we process the following categories
of sensitive information:
Payment Data. We may collect data necessary to process
your payment if you make purchases, such as your payment instrument
number, and the security code associated with your payment instrument.
All payment data is stored by
Phone pe. You may find their privacy notice link(s) here:
https://www.phonepe.com/privacy-policy/.
Social Media Login Data. We may provide you with
the option to register with us using your existing social media account
details, like your Facebook, Twitter, or other social media account. If
you choose to register in this way, we will collect the information
described in the section called 'HOW DO WE HANDLE YOUR SOCIAL LOGINS?'
below.
Application Data. If you use our application(s), we also
may collect the following information if you choose to provide us with
access or permission:
-
Geolocation Information. We may request access or permission
to track location-based information from your mobile device, either
continuously or while you are using our mobile application(s), to
provide certain location-based services. If you wish to change our
access or permissions, you may do so in your device's settings.
-
Push Notifications. We may request to send you push
notifications regarding your account or certain features of the
application(s). If you wish to opt out from receiving these types of
communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and
operation of our application(s), for troubleshooting, and for our internal
analytics and reporting purposes.
All personal information that you provide to us must be true, complete,
and accurate, and you must notify us of any changes to such personal
information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP)
address and/or browser and device characteristics — is
collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or
navigate the Services. This information does not reveal your specific
identity (like your name or contact information) but may include device
and usage information, such as your IP address, browser and device
characteristics, operating system, language preferences, referring URLs,
device name, country, location, information about how and when you use
our Services, and other technical information. This information is
primarily needed to maintain the security and operation of our Services,
and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and
similar technologies.
The information we collect includes:
-
Log and Usage Data. Log and usage data is service-related,
diagnostic, usage, and performance information our servers
automatically collect when you access or use our Services and which we
record in log files. Depending on how you interact with us, this log
data may include your IP address, device information, browser type,
and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and
files viewed, searches, and other actions you take such as which
features you use), device event information (such as system activity,
error reports (sometimes called
'crash dumps'), and hardware settings).
-
Location Data. We collect location data such as information
about your device's location, which can be either precise or
imprecise. How much information we collect depends on the type and
settings of the device you use to access the Services. For example, we
may use GPS and other technologies to collect geolocation data that
tells us your current location (based on your IP address). You can opt
out of allowing us to collect this information either by refusing
access to the information or by disabling your Location setting on
your device. However, if you choose to opt out, you may not be able to
use certain aspects of the Services.
Information collected when you use our Facebook application(s).
We by default access your Facebook basic account information, including your name, email, gender,
birthday, current city, and profile picture URL, as well as other
information that you choose to make public. We may also request access to
other permissions related to your account, such as friends, check-ins, and
likes, and you may choose to grant or deny us access to each individual
permission. For more information regarding Facebook permissions, refer to
the Facebook Permissions Reference page.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and
administer our Services, communicate with you, for security
and fraud prevention, and to comply with law. We may also
process your information for other purposes with your
consent.
We process your personal information for a variety of reasons,
depending on how you interact with our Services, including:
-
To facilitate account creation and authentication and otherwise
manage user accounts. We may process your information so you can create and log in to your
account, as well as keep your account in working order.
-
To deliver and facilitate delivery of services to the
user. We may process your information to provide you with the requested
service.
-
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and
solve any potential issues you might have with the requested
service.
-
To send administrative information to you. We
may process your information to send you details about our products
and services, changes to our terms and policies, and other similar
information.
-
To fulfil
and manage your orders. We may process your information to
fulfil
and manage your orders, payments, returns, and exchanges made through
the Services.
-
To enable user-to-user communications. We may
process your information if you choose to use any of our offerings
that allow for communication with another user.
-
To request feedback. We may process your
information when necessary to request feedback and to contact you
about your use of our Services.
-
To send you marketing and promotional communications. We may process the personal information you send to us for our
marketing purposes, if this is in accordance with your marketing
preferences. You can opt out of our marketing emails at any time. For
more information, see 'WHAT ARE YOUR PRIVACY RIGHTS?'
below.
-
To deliver targeted advertising to you. We may
process your information to develop and display
personalised
content and advertising tailored to your interests, location, and
more.
-
To post testimonials. We post testimonials on our
Services that may contain personal information.
-
To protect our Services. We may process your
information as part of our efforts to keep our Services safe and secure,
including fraud monitoring and prevention.
-
To administer prize draws and competitions. We may
process your information to administer prize draws and
competitions.
-
To evaluate and improve our Services, products, marketing, and your
experience.
We may process your information when we believe it is necessary to
identify usage trends, determine the effectiveness of our promotional
campaigns, and to evaluate and improve our Services, products,
marketing, and your experience.
-
To identify usage trends. We may process information
about how you use our Services to better understand how they are being
used so we can improve them.
-
To determine the effectiveness of our marketing and promotional
campaigns.
We may process your information to better understand how to provide
marketing and promotional campaigns that are most relevant to you.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
In Short: We may share information in specific situations described in
this section and/or with the following
third parties.
We may need to share your personal
information in the following situations:
-
Business Transfers. We may share or transfer your
information in connection with, or during negotiations of, any merger,
sale of company assets, financing, or acquisition of all or a portion of
our business to another company.
-
When we use Google Maps Platform APIs. We may share
your information with certain Google Maps Platform APIs (e.g.
Google Maps API, Places API). We obtain and store on your device
('cache') your location. You may revoke your
consent anytime by contacting us at the contact details provided at the
end of this document.
-
Affiliates. We may share your information with
our affiliates, in which case we will require those affiliates to
honour
this privacy notice. Affiliates include our parent company and any
subsidiaries, joint venture partners, or other companies that we control
or that are under common control with us.
-
Business Partners. We may share your information with
our business partners to offer you certain products, services, or
promotions.
-
Offer Wall. Our application(s) may display a
third-party hosted 'offer wall'.
Such an offer wall allows third-party advertisers to offer virtual
currency, gifts, or other items to users in return for the acceptance
and completion of an advertisement offer. Such an offer wall may appear
in our application(s) and be displayed to you based on certain data,
such as your geographic area or demographic information. When you click
on an offer wall, you will be brought to an external website belonging
to other persons and will leave our application(s). A unique identifier,
such as your user ID, will be shared with the offer wall provider in
order to prevent fraud and properly credit your account with the
relevant reward.
4. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you
share with third parties that we may link to or who advertise on our
Services, but are not affiliated with, our Services.
The Services, including our offer wall, may link to third-party
websites, online services, or mobile applications and/or contain
advertisements from third parties that are not affiliated with us and
which may link to other websites, services, or applications. Accordingly,
we do not make any guarantee regarding any such third parties, and we will
not be liable for any loss or damage caused by the use of such third-party
websites, services, or applications. The inclusion of a link towards a
third-party website, service, or application does not imply an endorsement
by us. We cannot guarantee the safety and privacy of data you provide to
any third parties. Any data collected by third parties is not covered by
this privacy notice. We are not responsible for the content or privacy and
security practices and policies of any third parties, including other
websites, services, or applications that may be linked to or from the
Services. You should review the policies of such third parties and contact
them directly to respond to your questions.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect
and store your information.
We may use cookies and similar tracking technologies (like web beacons
and pixels) to access or store information. Specific information about
how we use such technologies and how you can refuse certain cookies is
set out in our Cookie Notice.
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our Services using a social
media account, we may have access to certain information about
you.
Our Services offer you the ability to register and log in using your
third-party social media account details (like your Facebook or Twitter
logins). Where you choose to do this, we will receive certain profile
information about you from your social media provider. The profile
information we receive may vary depending on the social media provider
concerned, but will often include your name, email address, friends
list, and profile picture, as well as other information you choose to
make public on such a social media platform. If you log in using Facebook, we may also request access to other
permissions related to your account, such as your friends, check-ins,
and likes, and you may choose to grant or deny us access to each
individual permission.
We will use the information we receive only for the purposes that are
described in this privacy notice or that are otherwise made clear to you
on the relevant Services. Please note that we do not control, and are
not responsible for, other uses of your personal information by your
third-party social media provider. We recommend that you review their
privacy notice to understand how they collect, use, and share your
personal information, and how you can set your privacy preferences on
their sites and apps.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to
fulfil
the purposes outlined in this privacy notice unless otherwise required
by law.
We will only keep your personal information for as long as it is
necessary for the purposes set out in this privacy notice, unless a
longer retention period is required or permitted by law (such as tax,
accounting, or other legal requirements).
No purpose in this notice will require us keeping your personal
information for longer than
three (3) months past the termination of
the user's account.
When we have no ongoing legitimate business need to process your
personal information, we will either delete or
anonymise
such information, or, if this is not possible (for example, because your
personal information has been stored in backup archives), then we will
securely store your personal information and isolate it from any further
processing until deletion is possible.
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organisational
and technical security measures.
We have implemented appropriate and reasonable technical and
organisational
security measures designed to protect the security of any personal
information we process. However, despite our safeguards and efforts to
secure your information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100% secure, so
we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorised
third parties will not be able to defeat our security and improperly
collect, access, steal, or modify your information. Although we will do
our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should
only access the Services within a secure environment.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
Withdrawing your consent: If we are relying on
your consent to process your personal information,
which may be express and/or implied consent depending on the applicable
law, you have the right to
withdraw your consent at any time. You can withdraw your consent at any
time by contacting us by using the contact details provided in the
section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
below.
However, please note that this will not affect the lawfulness of the
processing before its withdrawal nor,
when applicable law allows,
will it affect the processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at
any time by clicking on the unsubscribe
link in the emails that we send, replying
'STOP' or 'UNSUBSCRIBE'
to the SMS messages that we send, or by contacting us using the details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
You will then be removed from the marketing lists. However, we may still
communicate with you — for example, to send you service-related messages
that are necessary for the administration and use of your account, to
respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your
account or terminate your account, you can:
-
Log in to your account settings and update your user account.
-
Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete
your account and information from our active databases. However, we may
retain some information in our files to prevent fraud, troubleshoot
problems, assist with any investigations, enforce our legal terms and/or
comply with applicable legal requirements.
Cookies and similar technologies: Most Web
browsers are set to accept cookies by default. If you prefer, you can
usually choose to set your browser to remove cookies and to reject
cookies. If you choose to remove cookies or reject cookies, this could
affect certain features or services of our Services.
You may also
opt out of interest-based advertising by advertisers
on our Services.
If you have questions or comments about your privacy rights, you may
email us at info@eatplan8.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile
applications include a Do-Not-Track ('DNT') feature or setting you can
activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage no
uniform technology standard for
recognising
and implementing DNT signals has been
finalised. As such, we do not currently respond to DNT browser signals or any
other mechanism that automatically communicates your choice not to be
tracked online. If a standard for online tracking is adopted that we
must follow in the future, we will inform you about that practice in a
revised version of this privacy notice.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as
necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated
version will be indicated by an updated
'Revised'
date and the updated version will be effective as soon as it is
accessible. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by
directly sending you a notification. We encourage you to review this
privacy notice frequently to be informed of how we are protecting your
information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may
email us at info@eatplan8.com or contact us by post at:
RAMAGAYATRI FOODS PRIVATE LIMITED
2nd Floor, Gayatri Palace, Chowk, above Dakshin Bihar Gramin Bank, West Patel Nagar, Adarsh Colony, North Shastri Nagar
Phulwari
Patna, Bihar 800023
India
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
FROM YOU?
You have the right to request access to the personal information we collect from
you, change that information, or delete it.
To request to review, update, or
delete your personal information, please fill
out and submit a data subject access request.